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Due to the increasing volume of repetitive questions we are asked, we have created this frequently asked questions site to better serve our customers. We may often refer you to this site to answer a question that may have been answered in the past. However, if you still have a question after visiting this site, please don't hesitate to ask us.



FAQ #1

Why did I receive an email from @ telling me that I am generating a virus? Is my machine infected with a virus? Are you going to shutdown my email?

 
FAQ #2

Why did I receive an Undeliverable Email message for an email that I never sent? Why did I receive an email message telling me that my computer may be infected with a virus in response to an email I never sent? Is my computer sending out emails? Has my computer been infected with a virus?

 
FAQ #3

Why do I keep receiving emails from random senders with quarantined attachments? Am I in danger of getting a virus?
 
FAQ #4

Why am I receiving so much Spam? Is there anything I can do to prevent it or clean it up?
 
FAQ #5

Why do I have random icons appearing on my desktop? Why do I get constant popups on my computer? Why does my homepage keep changing? How do I prevent this from happening?

 

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